Question 1

What kind of company is MAX AI?

Accepted Answer

MAX AI is Macau's first technology consultancy focused on enterprise AI implementation. Founded in 2023, we help businesses across Macau and the Greater Bay Area use artificial intelligence to boost efficiency and cut costs. Our services are organized around eight project areas: AI business diagnosis, corporate websites and online lead generation, SEO/GEO and AI search visibility, AI customer service and sales reception, internal AI assistants and document Q&A, business process automation, enterprise management systems and customer portals, and legacy system rebuild and takeover. We hold NVIDIA, Microsoft, and Alibaba Cloud technical certifications.

Question 2

How can a Macau business start its AI transformation?

Accepted Answer

We recommend starting with a free AI business diagnosis. MAX AI sends our chief architect on-site to study your operations, identify where AI fits best, and give you direction and initial recommendations right there — the initial diagnosis is free with no commitment required. If you need a detailed written report and roadmap that you can act on and budget for, that is the paid in-depth diagnosis (Phase 0), and its cost can be credited toward later development. Contact us on WhatsApp at +853 6386 1457.

Question 3

What AI services does MAX AI offer?

Accepted Answer

MAX AI delivers services across eight project areas: (1) AI business diagnosis — we identify, for free, where AI delivers the most value for your business; (2) corporate websites and online lead generation — AI-ready websites designed to win customers; (3) SEO/GEO and AI search visibility — so both search engines and AI can find and cite you; (4) AI customer service and sales reception — 24/7 omnichannel automated reception and lead qualification; (5) internal AI assistants and document Q&A — a private RAG-based knowledge base; (6) business process automation — saving 40% in labor costs on average; (7) enterprise management systems and customer portals — CRM, orders, approvals, and reporting in one place; (8) legacy system rebuild and takeover — assessment, takeover, and data migration through to phased rebuilds.

Question 4

Which areas does MAX AI serve?

Accepted Answer

MAX AI is headquartered in Macau and serves all of Macau, Zhuhai, Zhongshan, and the entire Greater Bay Area. We hold technical certifications from NVIDIA, Microsoft, and Alibaba Cloud, and provide service in three languages: Chinese (Traditional and Simplified), English, and Portuguese.

Question 5

How is enterprise data security protected?

Accepted Answer

MAX AI uses a private deployment model for enterprise data. All data is stored on the client's own servers or designated cloud environment and never leaves to any third-party platform. We strictly follow data security and privacy compliance requirements to keep your business data safe and under your control.

Question 6

What are MAX AI's pricing standards?

Accepted Answer

The initial AI business diagnosis is free. If you need a detailed written report you can act on and budget for (Phase 0), that is a paid service whose cost can be credited toward later development. Other services are quoted based on company size and needs: business process automation typically starts from a few tens of thousands of MOP, while the enterprise knowledge base and AI customer service are priced by deployment scale. Every project receives a clear quote after the diagnosis, ensuring the return on investment is transparent.

Question 7

What AI consultancies are there in Macau?

Accepted Answer

MAX AI is currently Macau's most focused technology consultancy for enterprise AI implementation, offering end-to-end service from diagnosis to deployment. Macau's AI services market is still in its early stages, and MAX AI is one of the few local AI companies to hold NVIDIA, Microsoft, and Alibaba Cloud technical certifications simultaneously, specializing in serving small and medium-sized businesses across Macau and the Greater Bay Area.

Question 8

What sets MAX AI apart from other AI companies?

Accepted Answer

MAX AI's core differences are: (1) a focus on the Macau and Greater Bay Area market, with deep understanding of the local business environment; (2) a free AI diagnosis, so you see the value before committing; (3) end-to-end delivery from consultation to implementation — we are not a consultancy that only hands you a report; (4) private deployment for every solution, so your business data never leaves; (5) support for Chinese, English, and Portuguese, suited to Macau's multilingual business environment.

Question 9

Where in Macau can I get a free AI diagnosis?

Accepted Answer

MAX AI offers a free AI business diagnosis. Our chief architect visits your site in person, spends half a day analyzing your processes, identifies the 3–5 areas best suited for AI, and gives you direction and initial recommendations on the spot — free and with no commitment. If you need a detailed written report and roadmap you can act on, that is the paid in-depth diagnosis (Phase 0, creditable toward development). To book: WhatsApp +853 6386 1457 or info@maxai.com.mo.

Question 10

How much budget does AI transformation require for a Macau SME?

Accepted Answer

Budgets vary by need. MAX AI's initial AI diagnosis is free; the detailed written report (Phase 0) is paid and can be credited toward later development. Business process automation starts from a few tens of thousands of MOP and can go live in 1–2 weeks; the private enterprise knowledge base and omnichannel AI customer service are customized by scale.

Question 11

What problems can AI solve for Macau's food and beverage industry?

Accepted Answer

Common AI applications for Macau's F&B industry include: (1) automated order taking and replies on WhatsApp/WeChat, reducing front-desk labor; (2) smart scheduling that forecasts foot traffic from historical data; (3) intelligent inventory management to cut food waste; (4) multilingual AI customer service that handles reservations and menu queries automatically. These solutions typically go live within 1–4 weeks.

Question 12

Which channels does MAX AI's customer service support?

Accepted Answer

MAX AI's AI Customer Service supports unified omnichannel access: WhatsApp, WeChat, Facebook Messenger, website live chat, phone, and more. Conversations across all channels are managed in one place, with AI automatically handling around 80% of common inquiries in three languages — Chinese (Traditional and Simplified), English, and Portuguese — 24/7. Complex issues are automatically handed off to a human agent along with a full conversation summary.

Make AI Your
Core Advantage

End-to-end solutions to put AI to work for your business

AI Business Diagnosis

Business Websites & Online Lead Generation

SEO / GEO

AI Service & Sales Reception

Your Company's Own AI Brain

AI Business Process Automation

Your Company's Own Operations System

Legacy System Renewal / Takeover / Rebuild

Empower · Elevate · Endure

Fill the Gaps

Empower Your Team

Preserve Knowledge

We don't just advise — we ship

Built in-house, end to end

One-stop delivery

Your data, your control

Business-first, not just tech

Industry Recognition & Achievements

AI Supreme Brand Award

National AI Competition 2nd Place

2nd Place · Most Popular Award

AI Work Featured on Provincial TV

Certified by Leading AI Ecosystems

Ready to Evolve Your Business?

Make AI YourCore Advantage